Frequently asked questions

If you can not find answer to your question, please contact us!

Where can I find my key number?

Your key number will normally be either stamped on the key itself, or on a security card that came with the lock when it was purchased. The card is the size and shape of an ordinary credit card.

What if I don't know my key number?
If you don’t know your key number, then in some cases it might be possible for us to read your key from a clear photo.
Use our photo upload tool [here] and we’ll get back to you asap with a reply.
I'm not sure which key I need, or whether you can cut my key at all
If you’re not sure which key you need to select from our website, or whether we can even cut your key, then you can send us clear photos of both sides of your key using our photo upload tool [here].
We’ll have a look and get back to you asap with a reply.
Do you ship abroad?

We ship all over the world.

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